In partnership with Magic Software Enterprises, Clockwork is proud to offer a new and unique web-based system for customer service and technical support.
The eService system is designed specifically for the customer service requirements of software development companies and provides significant benefits over traditional systems:
Improved customer satisfaction through 24x7 web access and self-service features.
Increased productivity of your technical support staff through automated workflow.
Real-time status reporting capability.
Simplified deployment typically takes 1-2 weeks. Integrates with existing systems.
Easy to use for customers, service personnel, and managers.
An eService implementation is a competitively priced investment for your company.